Contact

Contact Us

We're here to help. If you have any questions about your order, our products, or anything else, please don't hesitate to reach out.

Contact Information

Business Name: Pine LLC (d/b/a Pine Tech Group)

Phone: (773) 299-8842

Email: sales@pinellc.net

Location: New Market, Maryland, United States

Service area: Nationwide supply and shipping. Onsite installation and support within about an hour of Frederick, Maryland — Frederick, Carroll, Howard, Montgomery and Washington counties, and the southern Pennsylvania towns just over the line.

Response Time: We typically respond to all enquiries within 24 hours on business days.

Email is the fastest way to reach us, and it means your order number and any photos stay attached to your case. For business hardware quotes and onsite work, calling is usually quicker.

What We Can Help With

We can assist you with order status and tracking, returns and exchanges under the terms that apply to your order, warranty claims under our 90-Day Limited Warranty, product condition questions and our refurbished electronics grading system (Grade A, Grade B and Grade C), wholesale enquiries, and general feedback or concerns.

Business and Onsite Enquiries

For business hardware supply, purchase orders, tax-exempt ordering or onsite installation and support, see Business IT hardware or call (773) 299-8842. When you call, you get the owner.

Returns, Refunds and Warranty

Return eligibility depends on the product and order type. Business and wholesale purchases may have separate terms. For full details, please see our Return and Refund Policy. Renewed retail electronics carry a 90-Day Limited Warranty against defects in materials and workmanship.

Thank you for choosing Pine Tech Group, a division of Pine LLC. We value your business and look forward to hearing from you.